Ways of use, terms of delivery and return
1. General conditions
The present general conditions define the conditions and the way of shopping online at http://andyvil.com/
The prices published in http://andyvil.com/ are in EUR and are valid for 1 item. All prices include VAT.
The cost of each item does not include shipping costs.
Andyvil®️ reserves the right to change prices at its sole discretion at any time without prior notice to its users. The user is obliged to pay the price that was current at the time of the order.
3. Payment methods
Payment of the items you ordered can be done in the following ways:
* Cash on Delivery is not accepted because of the specifics of the production of the goods.
All products at http://andyvil.com/ are handmade. We put a lot of effort, love and passion in the production of each product.
In case you can not find your size available, we can produce the item you want on an individual order if we have the necessary materials for it.
Contact us for more information:
To place an order, you need to have a registration or to register. We advise you to register, because on your profile you have the option to view old orders, to check whether your order has been sent to you, to check a bill of lading number.
To add a product to your cart, you need to specify the size that is right for you.
When you add all desired items to your shopping cart, you will see the total cost of the order with the shipping costs included.
After the payment is received by Andyvil®️, we will send you a confirmation email with the order number and an e-invoice.
All orders are processed after payment by the customer.
Orders placed on Saturdays, Sundays or during public holidays and weekends are processed on the first business day after the placement.
Andyvil®️ does not ship orders on Saturdays, Sundays, or during public holidays and weekends.
6. Term of production and delivery
The term of production and delivery of any order made at http://andyvil.com/ is 20 working days after the order is accepted and confirmed by us.
Andyvil®️ is not responsible for any delay if it does not depend on Andyvil®️ but is caused by suppliers, courier companies, natural conditions, etc.
Andyvil®️ reserves the right not to fulfill orders received with incorrect or missing data of the buyer. These orders are canceled due to impossibility of fulfillment.
7. Prices and terms of delivery
The delivery of the ordered items is made at the address specified by the customer within 20 working days after the confirmation from Andyvil®️ is received.
The delivery is made by the courier company.
The shipment price is not included in the product price. It is charged in the shipping cart and is common to the entire order.
8. Return and replacement of goods
You may return goods purchased from us without having to provide a reason for this under the following conditions:
- Refund period: 14 days after product's reception.
You may replace the item purchased from us within 14 days after receipt under the following conditions:
You have the right to make a claim in case of:
Andyvil®️ reserves the right not to satisfy the customer's request for return or replacement of the goods if they have a damaged package, a missing label or signs of use. The commercial appearance of the product must is preserved.
Items manufactured specifically for the customer - individual orders, additional production of depleted items or items with changed color, size, style correction, are not subject to return or replacement for another product.
You will receive our full assistance for the additional adjustment that is required on these items until they become suitable for you.
The cost of returning (excluding claims), returning for adjustment or replacement is at the expense of the buyer.
9. Order Cancellation
All the orders: of a standart product or of a product with correction - individual orders, additional production of depleted items or items with changed color, size, style correction, can be canceled only if the work on it has not been started.
Our advice is before canceling an order to contact us at:
- email: firstname.lastname@example.org
10. Online shop http://andyvil.com/ business hours for contact with customers:
- from Monday to Friday –9:00- 19:00 UTC/GMT +2:00
- email: email@example.com
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